Shelter Behavior and Enrichment Manager

Shelter Behavior and Enrichment Manager

(Operations and Maintenance Administrator)

SALARY INFORMATION

Salary may be negotiable within the range listed above, based on position requirements and successful candidate’s qualifications, subject to appropriate authorization.

DEADLINE TO APPLY

Qualified applicants are encouraged to apply immediately, as this recruitment will close on Friday, May 22, 2026, at 11:59 PM (PT).

THE OPPORTUNITY

The Shelter Behavior and Enrichment Manager (Operations and Maintenance Administrator) is responsible for considerate and efficient evaluation, movement, and placement of animals in the care of OC Animal Care, and oversees all aspects of animal behavior and enrichment activities, supervises the Animal Adoptability Assessment team, and develops and maintains programs and procedures to ensure animals are cared for in a manner consistent with OC Animal Care’s evaluation, enrichment, behavior, and adoption programs. This position will report to the Operations Manager and will collaborate with the Shelter Care Manager and Shelter Programs Manager to develop and execute strategic positive pathway planning, aimed at enhancing the quality of care and outcomes for animals within OC Animal Care. The position plays a vital role in supporting a compassionate, informed and structured approach to animal welfare through proactive management, effective communication, and alignment with organizational goals.

Key duties and responsibilities include, but are not limited to, the following:

• Oversees the operation of OC Animal Care’s Animal Adoptability Assessment team.
• Manages behavior assessments and planned enrichment programs.
• Tracks, manages, and stays informed regarding all shelter animals enrolled in behavior support programs and makes recommendations towards next steps in pathway planning based on standard evaluation criteria and utilizing routine assessments.
• Under the guidance of the Operations Manager, expands or implements new programmatic initiatives to further OC Animal Care’s mission as it relates to behavior and enrichment programs with an emphasis on tailored programming for shelter animals whose residency may exceed the average length of stay for their species.
• Contributes to curriculum development and strategic planning for programs, including staff and volunteer trainings for animal handling, safety, and behavior.
• Develops, manages, teaches, trains and leads enrichment programs such as TLC, Click for Quiet, Playgroups, Pack Walks, Kong/Puzzle/Scent programs, etc.
• Manages and/or conducts animal intake behavior evaluations using standard evaluation criteria, consistent in-care behavioral assessments, and pre-adoption and post-adoption behavior consultations.
• Researches, develops and implements behavior and enrichment techniques in a shelter environment.
• Develops intentional positive pathway planning for animals in OC Animal care to maintain shelter capacity and support animal welfare.
• Facilitates structured and productive staff meetings to effectively communicate and address operational challenges and resource requirements.
• Supports the management team in evaluating procedures and identifying strategic solutions to operational challenges.
• Provides training, development, and goal setting for assigned staff, ensuring proficiency in daily animal assessments and the formulation of effective pathway plans.
• Develops and implements guidelines and checklists to support programming initiatives to be followed by staff and/or volunteers.
• Supports Fear Free principles and positive reinforcement training methods used and recommended by OC Animal Care.
• Performs the duties of any behavior personnel as necessary to ensure efficient and consistent departmental operations.

OC Animal Care provides service 24 hours per day, 365 days per year. Incumbents should be prepared to work rotating shifts, including days, nights, weekends and holidays. Incumbents may be drafted for mandatory overtime in the event of an emergency, disaster, or during periods of unexpected staffing shortages.

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate shall possess at least one (1) year of full-time equivalent work experience as a supervisor or manager working in an animal shelter program, overseeing areas such as behavior programming, shelter care and housing, intake and diversion, rescue or foster programs, or other public education programming related to humane animal care and sheltering. 
OR
At least four (4) years of full-time equivalent work experience in an animal shelter program in areas such as behavior programming, shelter care and housing, intake and diversion, rescue or foster programs, or other public education programming related to humane animal care and sheltering. A Bachelor's degree in a related field* may substitute for one year of the required experience. A Master's degree or higher in a related field* may substitute for two years of the required experience. 
 *Related fields include Animal Behavior, Animal Sciences, Animal Education, Shelter Management, or similar fields.
 
 
Additionally, the ideal candidate will be certified or experienced Animal Training Instructor/Behavior Consultant. Specific certifications may include: Certified Professional Dog Trainer-Knowledge Assessed (CPDT-KA), or Certified Professional Dog Training-Knowledge and Skills Assessed (CPDT-KSA), or Certified Behavior Consultant Canine-Knowledge Assessed (CBCC-KA).

The following are the core competencies for this position:
 

Technical Knowledge & Expertise

• Certified or experienced Training Instructor/Behavior Consultant. 
• Strong knowledge of training theory, standard evaluation criteria, and methods.
• Advanced knowledge of canine and feline body communication, behavior, and health.
• Proficient in specialized animal care software, including Chameleon, ensuring accurate record management and operational efficiency. 
• Demonstrated expertise in staff development, mentorship, and professional growth strategies.
• Skilled in safe and humane handling practices that prioritize the well-being of both animals and personnel.
• Extensive professional experience in animal care and treatment, consistently adhering to best practices and established animal welfare standards.
• Demonstrates comprehensive knowledge of Federal, State, and County regulations governing animal welfare and shelter operations, ensuring compliance and effective application.

Analytical Thinking & Judgment 

• Able to objectively analyze problems and develop effective, actionable solutions.
• Strong attention to detail, organizational skills, and time management.
• Proven ability to plan, organize, and direct the work of others successfully.
• Exercises sound judgment in identifying resources, consulting with subject matter experts, and sharing information appropriately.
• Demonstrates proactive, strategic planning aligned with organizational goals and long-term vision.
• Highly effective in managing competing priorities and meeting established deadlines.
• Utilizes creativity and innovation to develop solutions and improve processes. 

 Leadership & Teamwork  

• Exceptional ability to build and sustain collaborative relationships with staff, volunteers, stakeholders, and the public.
• Capable of operating both independently and as part of a team, adapting to diverse work environments.
• Holds oneself accountable for performance, goal achievement, and meaningful contribution to organizational success.
• Provides strategic guidance and mentorship, supporting effective supervision and continuous professional development for team members.

Communication

• Excellent oral and written communication skills, with the ability to effectively collaborate with staff, volunteers, stakeholders, and the community.
• Clearly and accurately conveys information both verbally and in writing, including well-structured documents and presentations.
• Communicates confidently and professionally, ensuring messages are concise, accurate, and appropriate for the audience.
• Follows written and verbal instructions effectively and applies them with consistency.
• Listens actively to ensure full understanding of others’ perspectives and needs.
• Communicates skillfully in diverse situations, demonstrating strong social awareness, critical thinking, diplomacy, and tact.