Assistant General Manager - Animal Services (Medical)

The Assistant General Manager – Animal Services (Medical Services) is a key leadership role responsible for overseeing all veterinary and medical operations at Dallas Animal Services, as well as the shelter’s intake and pet support functions. This position ensures the highest standards of animal care, public safety, and regulatory compliance by guiding a team of veterinarians, veterinary technicians, pet support staff, and intake personnel. The AGM provides strategic oversight for medical protocols, shelter medicine, high-volume spay/neuter programs, disease prevention, and emergency response efforts. This role works closely with internal leadership and external partners to drive innovation in animal health, reduce euthanasia, and support positive outcomes for the animals in our care. Additionally, this role supports initiatives to improve positive outcomes through proactive intake management and community-focused pet support services. The ideal candidate will bring a collaborative leadership style, deep understanding of shelter medicine, and a commitment to continuous improvement and compassionate care.

Essential Functions

Assists, supports, and facilitates the management and oversight of all animal services for the City of Dallas; ensures efficiency, competency, humane animal handling, effective field services, compliance, and professional personnel activities through management of subordinate managers.

2 Works with General Manager to establish and implement short and long range plans, goals, and objectives for the Animal Services division; develops strong schedules, priorities, and standards for achieving goals and coordinates personnel and facility activities to ensure success.

3 Participates in the development and implementation of the budget for the division ensuring all services are funded and supported financially; makes recommendations on budget needs based on previous year analysis and knowledgeable forecasting.

4 Oversees and manages all services compliance with Federal, State, and local laws and regulations for animal handling and services; ensures all staff are appropriately trained and educated to perform work and ensures facilities remain compliant with regulatory agencies.

5 Evaluates and reviews program activities; manages field, shelter, personnel, and general animal service evaluation and review; consistently identifies areas of needed improvement and facilitates corrective actions as needed.

6 Determines and identifies needed improvements and makes recommendations to optimize operations and animal services; manages facilities, vehicles, and equipment to ensure all programs can be administered effectively.

7 Represents the division when needed and communicates with executive stakeholders and staff to share productivity reports and other program success metrics; performs work in the General Manager's Absence

8 Performs any and all other work as needed or assigned.

Knowledge and Skills

Knowledge of local, state, and federal laws and regulations for Animal Services and related programs.

2 Knowledge of animal shelter management, personnel management, and other program management.

3 Knowledge of policy and procedural development and implementation.

4 Knowledge of City policies and procedures.

5 Ability to manage activities and direct staff.

6 Ability to facilitate operating goals and objectives for unit.

7 Ability to devise solutions to administrative problems and to plan, assign, and supervise the work of others.

8 Ability to develop and evaluate administrative polices and procedures.

9 Ability to disseminate information through the preparation concise reports.

10 Ability to develop and implement budget and funding.

11 Communicating effectively both verbally and in writing.

12 Establishing and maintaining effective working relationships.

MINIMUM QUALIFICATIONS