Director of Operations

Job Title: Director of Operations
Department: Administration
Reports To: Chief Executive Officer
FLSA Status: Exempt
Pay Rate: $125,000 Annually

SUMMARY:
The Director of Operations is responsible for the direction and supervision of shelter operations, programs, procedures, and resources. Areas of direct oversight and management include, but are not limited to, animal admissions, sheltering, foster support, adoptions, animal training and support, client support and satisfaction, animal transport (import and export), retail sales, facilities management, and disaster preparedness and response. The Director of Operations ensures a safe, operational, and motivating working environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Continually develop progressive and innovative lifesaving programs

• Ensure that every animal receives the highest level of care

• Build a robust, effective and efficient intake prevention program that addresses food insecurity and medical, training and other needs of the community.

• Maximize retail revenue opportunities to support the organization’s mission and programs.

• Ensure exemplary client service in all areas

• Actively monitor and seek improvements to the safety and appearance of the campus and facilities

• Lead the organization’s planning, preparation and response to emergencies/disasters.

• Foster an environment of teamwork, respect, empathy, innovation, and accountability

• Motivate, coach and lead a high-performance team

• Work with teams to increase the integration of volunteers in department activities and ensure the volunteer experience is meaningful, productive and enjoyable.

• Continually develop and improve effective training plan, protocols and standards for staff and volunteers in all areas of oversight.

• Continuously seek and offer appropriate staff development opportunities.

• Ensure timely creation, updates, maintenance, and dissemination of, and compliance to, standard operating procedures

• Define metrics and measurements quantifying performance.

• Manage budget development and oversight for areas of responsibility

• Ensure purchasing protocols and procedures are followed by department staff.

• Prepare reports and analysis as requested by the CEO or Board of Directors.

• Respond to program related public complaints

• Create and foster partnerships with outside agencies

• Oversee personnel related tasks including new hires, work schedules, work assignments, evaluations, termination and leave requests for supervisory staff

• Evaluate direct reports on a regular basis, hold them accountable to assignments and goals.

• Represent the organization with clients, donors, board members and media as required

• Actively participate in other department programs and projects including fundraising, marketing, volunteer and community outreach

• Attend Board meetings

• Work with staff to effectively integrate and manage volunteers wherever appropriate

• Perform other duties as assigned

QUALIFICATIONS

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must support Peggy Adams Animal Rescue League’s mission, policies, and practices

• Must have an extensive background in animal welfare and shelter operations

• Must be able to provide accurate information to the public at all times

• Must have a strong focus on, and commitment to, customer service

• Must maintain professional dress and appearance standards

• Must have detailed knowledge of all operations and departments of organization including, but not limited to, all systems (security, computers, telephone)

• Must have excellent oral and written communication abilities as well as interpersonal skills including the ability to communicate and work effectively with the public and staff

• Experience developing and managing budgets.

• Experience in working with governmental agencies, community groups, volunteers and other animal welfare organizations

• High degree of competence with computers and shelter software

• Ability to operate independently with little to no guidance if necessary

• Considerable knowledge of applicable federal, state, county, and city animal welfare regulations

• Considerable knowledge of shelter and office practices and procedures

• Demonstrated ability to communicate both in written and oral form; to plan, organize and direct the work of others; to gather, assemble, correlate and analyze facts and devise solutions or plans

• Discretion in handling confidential information

• Must have the ability to multitask, delegate work and supervise staff

• Flexibility in work hours and schedule with the ability to work occasional evenings, weekends and holidays

• Ability to travel to attend meetings and animal welfare related conferences

• Possession of a valid Florida driver’s license and driving record acceptable to insurance carrier

QUALIFICATIONS, EDUCATION and EXPERIENCE

• Bachelor’s degree (business management or related field preferred)
• Minimum three years professional experience in animal welfare, and in a senior management role
• Must have progressive career record
• Working knowledge of Microsoft Office
• Working knowledge of Shelterluv and Chameleon shelter databases, preferred
• Working knowledge of Crystal Reports, preferred
• CAWA certification or other animal welfare and/or sheltering certification, preferred

PHYSICAL DEMANDS
The physical demands described here are representative of those that must met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this job, the employee is consistently required to stand and move. In addition the employee is constantly required to talk, hear and use hands for grasping, reaching and other operative tasks. The employee is required to stand and sit frequently. The employee will also be required to bend neck and twist body. The employee will be required to consistently lift an animate or stationary object of up to 20 pounds.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this job, the employee is frequently exposed to an indoor office environment climate condition. The employee is occasionally exposed to outdoor weather conditions. The employee is occasionally exposed to animal odors and animal fur.

• The noise level in the work environment is usually moderate.